RETURNS


We really hope that you are happy with your purchase from Laure Design.  However if you are not satisfied with your item you can return it to us for a full refund.  Please follow our guide to returns below:


Step 1:

Contact Laure Design using our contact from or email us at info@lauredesign.com.  Please include your PayPal order reference number, your full name, your postal address, your email address, the name of the poduct and the quantity you are returning.


Step 2:

We will email you back a 'confirmation of return request' and advise any special returns information.


Step 3:

Upon recieving a 'confirmation of return request' email from us, package up the item and return it to us at the address specified in the 'confirmation of return request' email.  You will need to pay for the return shipping costs.


The item must be returned to Laure Design in its original condition without damage or alteration.  It is your responsibility to ensure that you package the item adequately to protect it in transit to Laure Design.


Laure Design strongly advises you to use a tracked delvery service when returning items, as we can not refund an item without receiving it back or without evidence you have returned it.


Step 4:

If the item is in its original condition without damage or alteration, Laure Design will issue a refund within 14 days of recieving the item back.  The refund will be issued through PayPal back to the PayPal account used to pay for the order.


Laure Design will refund the amount you paid for the product, including the original standard delivery costs. Any additional shipping costs are exempted from refund.  Upon return of part of an order (e.g. If you purchase multiple items in a single order and are not returning them all), the shipping costs will not be refunded.